Cancellation & Refund Policy

This policy applies to Ulvessa Stage creative media and entertainment production services unless a signed project agreement states different terms. Projects can vary from concept development to multi-episode production, so the written proposal should identify the actual stages, fees, booking commitments, and any non-cancellable third-party costs. A website inquiry alone does not book a project.

The prices shown on the services page are starting prices, not prepayments or automatically purchased digital products. We do not charge a visitor merely for browsing the site or completing its local inquiry modal. A cancellation issue arises only after a separately accepted scope or payment arrangement is in place.

To request cancellation or a pause, write to the email at the end of this page and identify the project, the requested effective date, and the person authorized to make the request. The timing of the written request matters because production work, reservations, or third-party commitments may already be underway. We will review the project record and respond with the status of completed work and committed costs.

Stopping work can require practical handoff steps, including securing files, closing contractor commitments, or returning materials. A pause is not automatically a cancellation; if a project resumes later, the timeline and availability may need to be agreed again. Changes to scope or schedule should be documented rather than assumed from a conversation.

If the client cancels before any billable work starts and before any non-refundable outside commitment is made, fees for unperformed work should not be retained. If planning, research, booking, concept development, or other authorized work has already been performed, the agreed value of that work may be payable, even if shooting or final production has not begun.

A written agreement may identify a reservation fee or deposit and explain whether part of it compensates scheduled capacity or third-party commitments. Any such provision should be disclosed before acceptance. A deposit is not automatically non-refundable simply because it is called a deposit; the agreed terms and applicable law control.

When cancellation occurs during active work, the final account should distinguish completed services, authorized work in progress, and expenses already committed for the project from work that will not be performed. Depending on the contract and circumstances, the client may owe for completed stages and unavoidable approved costs, while any remaining unearned amount can be returned or credited.

Third-party items may have their own cancellation rules, including talent, location, equipment, travel, licensed assets, or platform services. We should identify known material commitments in the project estimate and provide a reasonable explanation of charges on request. We do not promise that a third-party vendor will refund a non-refundable booking.

A completed and accepted deliverable ordinarily represents work already performed. Dissatisfaction with an editorial choice does not by itself cancel the agreed scope, particularly when the deliverable matches approved direction. The agreement should specify included review rounds, objective acceptance criteria, and a period for reporting a material issue.

If delivered work materially fails to match the agreed specifications, contact us promptly with specific examples. The parties should first review whether a reasonable correction, replacement, credit, or other remedy is appropriate under their agreement and applicable law. A request for an extra format, alternate creative direction, or new content may be additional work rather than a defect.

Send a refund request in writing with the project name, invoice or payment reference, amount disputed, and reason. We may ask for enough information to locate the transaction and evaluate the work performed; do not send full card numbers. We will provide an explanation of the decision and, where a refund is due, arrange it through a suitable original or agreed payment method.

Processing time depends on the payment provider and financial institution. Nothing in this policy removes rights provided by mandatory consumer protection law or a specific signed agreement. A good-faith discussion of a disputed amount can also help identify whether the concern involves scope, timing, quality, or a billing error.

If Ulvessa Stage cannot perform an accepted project as agreed, we should inform the client and discuss a revised schedule, substitute approach, or cancellation with appropriate accounting for unperformed work. Circumstances outside either party’s reasonable control may affect production, but the allocation of costs and rescheduling rights should be described in the project agreement.

This policy may be updated for future projects. The version in effect when a project is accepted, together with the signed agreement, should guide that project unless the parties agree otherwise in writing. The updated date above identifies the website version of this policy.